COOLFRANCE

Privacy policy (GDPR)

Last updated: 19 July 2026

This policy complies with Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties (the “Informatique et Libertés” Act). The competent supervisory authority is the CNIL.

1. Data controller

COOL FRANCE
4 B Rue Jean Cocteau, ZA des Aspres, 11130 Sigean, France
info@cool-france.com
04 43 10 15 31

2. Data processed

  • Contact data: name, email, phone, delivery address
  • Order data: products, amount, date, payment method
  • Technical data: IP address, browser type, cookies (with consent)
  • Marketing data: only with explicit opt-in consent

3. Legal bases (Art. 6 GDPR)

  • Art. 6(1)(b) — contract performance (order processing)
  • Art. 6(1)(c) — legal obligations (accounting, tax)
  • Art. 6(1)(a) — consent (cookies, marketing)
  • Art. 6(1)(f) — legitimate interest (security, fraud prevention)

4. Retention period

  • Order and invoicing data: 10 years (Art. L123-22 French Commercial Code)
  • Marketing data: until consent is withdrawn
  • Cookie consent: max. 13 months (CNIL recommendation)
  • Server logs: max. 12 months

5. Data transfers

We only share data where necessary to fulfil orders: payment providers, carriers, accounting. Transfers outside the EU/EEA use Standard Contractual Clauses (SCC) under Art. 46 GDPR.

6. Your rights

Pursuant to Articles 15 to 22 GDPR and the Informatique et Libertés Act, you have the right to:

  • Access (Art. 15)
  • Rectification (Art. 16)
  • Erasure (Art. 17)
  • Restriction (Art. 18)
  • Portability (Art. 20)
  • Objection (Art. 21)
  • Withdraw consent (Art. 7(3))
  • Lodge a complaint with the CNIL (www.cnil.fr)

Supervisory authority: CNIL — Commission nationale de l'informatique et des libertés
info@cool-france.com

7. Cookies

Details in our Cookie policy. Necessary cookies do not require consent; analytics and marketing cookies are set only after your consent (Art. 82 of the Informatique et Libertés Act). Cookie policy

8. Security

We apply TLS encryption, access controls and regular security audits in accordance with Art. 32 GDPR.