Delivery and returns

Delivery zones

We deliver to mainland France only — neither Corsica nor the overseas departments. For those addresses, please contact us. The delivery cost is the same regardless of the address and depends only on the contents of the order.

Delivery costs

• Cost shown on the product page and in the cart; the final amount is displayed before payment
• Installation — by quote

The final delivery cost is shown before the order is confirmed (Art. L221-5 French Consumer Code). If it cannot be calculated, we confirm it with you before dispatch.

Delivery times

• Accessories: 2–3 business days
• Split systems: 3–7 business days
• Heat pumps: 7–14 business days
• Ventilation systems: 14–21 business days

If the delivery date is missed, you may cancel the contract under the conditions of Articles L216-1 et seq. of the French Consumer Code.

Order tracking

After dispatch you will receive an email with the tracking number and a link to the carrier.

Product returns

Within 14 days you may return the product to us, preferably in its original packaging. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product. Details on the Right of withdrawal page.

Delivery damage

Check the packaging on receipt. If damage is visible, note precise reservations on the carrier's delivery note and contact us within 48 hours: info@cool-france.com.

Warranty returns

If a defect covered by the legal warranty of conformity (2 years) is found, contact info@cool-france.com. We will arrange repair, replacement or refund in accordance with Articles L217-3 et seq. of the French Consumer Code.